Craven Services Ltd
Using the Navman Wireless fleet management system, a small Lancashire based company has significantly lowered its communication costs while cutting back on time spent on paperwork.
Key Benefits
- Reduced communication costs
- Increased efficiency
- Improved customer service
- Decrease in fuel costs
- Management of overtime
"This solution has changed the way we work."
Three years ago Max Craven, Managing Director of Craven Services, was wrestling with a serious communication problem. Keeping in contact with his team of twelve engineers, who spent most of their time on the road responding to urgent emergency calls, was delivering a real financial headache. The company had experimented with radio based services, but due to the geography of the local region of north Lancashire, Craven could not rely on walkie-talkie radio style solutions. So instead Craven, which is a franchisee of the drain clearing company Dyno-Rod, had been communicating with his fleet mainly via mobile phone calls and texts, and those costs were spiralling out of control.
After investigating a series of solutions Craven decided that the best way forward was to enlist the aid of Navman’s fleet management solution and in particular a combination of its OnLineAVL software and Mobile Data Terminal communications tool. One of the key devices in the Navman Wireless portfolio, the Mobile Data Terminal (MDT) is a small unit that can be easily incorporated within a vehicle. Its key feature is that it enables the owner of a fleet of vehicles to send messages to the drivers. These messages are created on a PC using Navman's OnLineAVL software. The GPS tracking in tandem with the OnLineAVL software also enables the fleet owner to see at a glance where their drivers physically are.
